EVENT PURCHASES:

ALL ITEMS PURCHASED AT AN EVENT (IN-PERSON SALES) ARE NONREFUNDABLE. DUE TO THE LIMITED INFORMATION COLLECTED DURING EVENT TRANSACTIONS, WE ARE UNABLE TO PROCESS RETURNS OR OFFER REFUNDS FOR THESE PURCHASES.

PLEASE ENSURE YOU ARE SATISFIED WITH YOUR ITEM(S) BEFORE COMPLETEING YOUR PURCHASE AT THE EVENT.

WEBSITE PURCHASES:

FOR ITEMS PURCHASED DIRECTLY FROM OUR WEBSITE, WE OFFER A REFUND ONLY IF THE JEWELRY IS FOUND TO BE DEFECTIVE WITHIN 24 HOURS OF PURCHASING.

CUSTOMERS MUST NOTIFY LUCKY GIRL CHARMS OF ANY DEFECTS WITHIN 24 HOURS OF RECEIVING THE PRODUCT TO BE ELIGIBLE FOR A REFUND. AFTER THIS TIME PERIOD, ALL SALES ARE CONSIDERED FINAL, AND NO REFUNDS OR RETURNS/EXCHANGES WILL BE ACCEPTED.

HOW TO REQUEST A REFUND FOR DEFECTIVE ITEMS:

PLEASE CONTACT INFO.LUCKYGIRLCHARMS@GMAIL.COM WITH YOUR ORDER NUMBER, A DESCRIPTION OF THE DEFECT, AND A PHOTO OF THE ITEM.

ONCE WE REVIEW AND APPROVE YOUR CLAIM:

WE WILL PROVIDE INSTRUCTIONS FOR RETURNING THE ITEM AND PROCESSING YOUR REFUND

PLEASE NOTE:

SHIPPING FEES ARE NONREFUNDABLE